CUSTOMER CARE
Have any questions or concerns?
We’re always ready to help!
Call us at
01172794516
or
07896775649
or send us an email to:
RETURNS
FAQ
Do you provide International delivery?
YES!
How do I return an item?
Go to the customer care (go above) page and follow the instructions under the return tab.
What is your returns policy?
Items can be returned if unopened and unused and fulfilled by SkylarGlam within 14 days of delivery for a full refund.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
How do I track my order?
You will be emailed a tracking number after the product has been dispatched.
How can I contact your couriers?
Via their website. Use the tracking details
What are your delivery options?
Click and collect ( if in the Bristol Area)
3-5 working days delivery (UK) - £1.00
International de1livery (£2.50)
Does Skylarglam offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item after evidence of damage is send to us. If you would like to exchange an item for another, you can exchange for a different size or colour or for an item in your Cart.